Brand Strategy

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If you’re in the process of naming your company or a new product or service, you’re going to invest a lot in that name.  You’ll spend real dollars on brochures, signs, marketing collateral and stationery; there are also intangible costs like name recognition, brand equity & goodwill.

Before you get to attached your name, make sure you can protect it.  Even if you’re a small business, you don’t want to risk having to change your name if you’ve infringed on someone’s trademark.  Copycats can also erode your brand and investment.
 
1.  Determine the scope of your search.  Looking ahead a few years, will you be competing on a local basis?  Statewide?  Regional? National?  International?  The more markets you enter, the more protection research you should complete.

2.  Check URL availability.  Using your web brower, type in the URL for your desired name and any variations you can think of.  Also check each major ending (.com, .net, .org, biz).  It’s a speedy way to find other companies with exact or similar names.  List all of the companies you find and make a note of their industry and location – if they’re in a similar business, you have a conflict.  Plus you’ll discover whether there’s a reasonable URL available.

3.  Use the major search engines to find other companies with similar names.  Again, you can find potential conflicts very quickly.  Review the companies you find and note their locations and industries – once again, if they have your name and are in a similar business, you have a conflict.

4.  Check your state’s Corporation Commission or Secretary of State for name availability.  Many states won’t allow similar names for companies in similar industries. If you don’t plan to compete outside of your state and your state grants your name, you’re likely safe and can end your conflict search here.

5.  Check the U.S. Patent and Trade Office website.  You can search for similar trademarks and/or service marks.  If you find a mark for your name and it’s in a similar industry, move to another name.

6.  Have your attorney run a complete name search.  It will outline every company using your selected name with both common law and federally-registered protection.

7.  If you’re going international, check those markets as well.  Did you know that Budweiser can’t use its name in parts of Europe because of Budweis beer?  Check your name now before you invest in it domestically.  Also, make sure your name doesn’t translate into something negative or offensive in other languages.  That’s a quick way to build negative brand equity.

While this step can be time consuming and cost upwards of thousands of dollars (for legal work), it’s better to be safe than sorry with something this important.

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Many small to midsize B2B companies don’t consciously think about branding – they think it’s a concept for consumer marketers, not business-to-business marketers.

Branding IS important in B2B.  A brand is an expectation that you create and fulfill for your market.  For your prospects and customers, it’s the entire experience that they have with your company from the time they first learn about you.  And when you consistently deliver on that expectation, you can shorten your sales cycle, improve customer satisfaction and raise your visibility in the marketplace. 

If you have a defined brand strategy, there’s another issue to consider:  Delivering on that brand promise every time you touch your prospects and customers.  Consistency is key; without it, you’re diluting your message or even contradicting it.

You can deliver brand consistency in two ways:  Visually and personally.

The visual part is obvious.  All of your materials should be consistent — same quality, logo, colors, fonts, and messages every time you touch your market.
 
Your materials include: 

       Sales literature

       Campaigns

       Your website

       Email signatures

       Letterhead

       Business cards

       Invoices

       Presentation templates

       Case studies

       Letter templates

       Envelopes

       Labels

       Folders

Part 2, the “personal element,” is trickier.  If your employees interact with prospects and customers, they’re representing your company’s brand in everything they do – for better or for worse.

If you have a defined brand strategy, you know your value proposition, brand promise and brand personality traits.  Make sure that everyone in your company understands these traits and practices them. They should embody those traits and deliver on your promises.

If your team doesn’t reflect your brand promise and personality traits every time they touch your market, you’re losing an opportunity to strengthen your competitive position.  Consumer marketers such as Disney and Coke require all employees to represent their brand.  It’s part of their job requirement.

When done well, your brand will live and breathe within your company. And your market will notice.

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